Maintenance and Support

NetCare Resteasy

The NetCare Resteasy support plan offers all of the benefits of NetCare Remote and NetCare Rapid, plus on site labour and parts all included (excluding printers – standard maintenance terms and conditions apply). The principle behind this service level is that all problems are taken care of by Century and the clients receive few or no miscellaneous charges for support related work. The plan includes unlimited labour and a repair or replace policy on equipment. The support plan can be upgraded to include 24/7 support.

Service in brief:

• Full telephone and remote support
• Response time Service level Agreement
• 4 hour response on servers
• 8 hour response on PCs
• All of your Ethernet switches, UPS, firewalls, backups and servers are covered
• All parts and labour are included
• Real-time website monitoring
• System monitoring and monthly reporting
• Option: 24/7 support